Sky Glass television and Sky streaming service customers are facing a wave of technical issues, with hundreds of users reporting problems with their devices. The troubles began on Thursday evening, with users experiencing glitches that prevented their Sky Glass TVs from working properly or even turning on.
Reports to platform outage monitor Downdetector surged into the hundreds shortly before 21:00 BST on Thursday, indicating a widespread problem. Despite efforts to resolve the issues, many customers were still encountering difficulties with their devices on Friday morning.
In response to the mounting complaints, a Sky spokesperson issued a statement expressing regret for the inconvenience caused to customers. The company advised affected users to manually restart their TVs and devices by following a guide on its website.
Frustrated customers took to social media to vent their grievances, with one user lamenting that their Sky Glass TV had been non-functional for nearly 11 hours. The user criticized the prolonged downtime, highlighting the impact on their viewing experience and questioning the value of the service.
Sky Glass is a smart TV that operates over broadband, allowing users to stream content without the need for traditional aerial or satellite connections. Speculation among affected users suggests that a faulty update from Sky may be responsible for rendering some TVs inoperable.
Videos shared online show Sky Glass TVs failing to power on, with red standby lights flashing slowly. Customers have also sought assistance and shared workarounds on Sky’s community forum, with some expressing regret over their purchase due to the technical issues disrupting their viewing habits.
Similar problems have been reported with the Sky Stream “puck,” which provides access to streaming services like Netflix and Disney+. Despite the widespread impact on customers, Sky has not provided details on the cause of the issue or a timeline for resolution.
As users continue to grapple with device malfunctions, the situation remains fluid, leaving many customers frustrated and seeking answers from the service provider.
