Mexican Man’s Battle with Cartier Over Earrings Goes Viral
Rogelio Villarreal, a surgery resident from Mexico, found himself in a months-long dispute with luxury jeweler Cartier after a pricing error on their website allowed him to purchase a pair of diamond-studded earrings for just $13, instead of the actual price of over $13,000.
The saga began when Mr. Villarreal stumbled upon the Cartier ad on his Instagram feed and decided to purchase two pairs of earrings at the mistakenly low price. Cartier immediately tried to cancel the order, offering him gifts as compensation, but Mr. Villarreal refused and decided to fight back.
Using a federal consumer protection law in Mexico, Mr. Villarreal filed a complaint with the consumer agency, leading to a mediation process between him and Cartier. The agency has a history of intervening on behalf of consumers in cases where retailers change prices after a sale.
Despite some criticism from social media users and even a Mexican senator, Mr. Villarreal remained steadfast in his pursuit of justice. Eventually, Cartier agreed to fulfill his order, bringing an end to the dispute.
While the legal process is not yet over, Mr. Villarreal expressed relief that the ordeal seems to be coming to a close. The story has captured the attention of hundreds of social media users, highlighting the power of consumer protection laws in Mexico.
The battle between a Mexican man and Cartier over a pair of earrings may have come to an end, but the impact of the dispute will likely resonate for some time to come.
