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Apple Eases Restrictions on iPhone Repair Services

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Apple to Relax Limits on Repairing iPhones with Used Parts, Reversing Previous Policy

In a significant shift, Apple announced on Thursday that it would be easing restrictions on repairing newer iPhones with used parts such as screens, batteries, and cameras. This marks a departure from the tech giant’s previous practice of using software to push customers towards more expensive Apple-approved parts.

The change comes in response to recent legislation passed in Oregon that outlawed Apple’s practice of “parts pairing,” which tied specific parts to software. Similar bills are now being considered in Colorado and several other states. Apple had initially opposed the Oregon law, citing concerns about security risks associated with using third-party parts.

Previously, if an iPhone owner attempted to replace a broken part with a genuine Apple part purchased from a third-party source, the replacement would not function properly due to serial number restrictions. This forced customers to purchase more expensive parts directly from Apple.

Under the new policy, which will apply to the iPhone 15 released last year, these restrictions will be lifted for genuine Apple parts. This means that when a genuine replacement part is installed, the phone will automatically work with it without the need for additional steps. This change is set to take effect this fall.

The decision to relax repair restrictions comes after months of criticism, including a report by The New York Times highlighting the rising costs of iPhone repairs due to Apple’s policies. While the new policy will only apply to Apple-approved parts, it is seen as a step in the right direction by advocates for repair legislation.

Apple has stated that while customers can still choose to use third-party parts, the company will continue to use software to alert users of potential security risks. This move is in line with Apple’s commitment to customer safety, as highlighted by a study showing that many third-party smartphone batteries have failed safety tests.

Overall, the shift in Apple’s repair policy is seen as a positive development for consumers, who may now have more flexibility and potentially lower costs when repairing their iPhones.

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